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ConVox Call Center Suite

Build Your Call Center With...

Power up your Inbound and Outbound customer interactions with a flexible IP-based all-in-one contact center technology that helps you innovate and deliver awesome multi-channel customer experiences.


Out of box integrations with existing implementations like Salesforce, Freshdesk, Zendesk, Zoho, and more will get you up and running in no time.


Implement an end-to-end software based contact center technology as compared to the traditional solutions that leverage on hardware or acquired legacy systems.


Create a customized solution that works according to your business rules allowing you to gain a competitive edge to your customer experience.

On-Premise, Cloud Or Hybrid

Whatever your business needs, ConVox can deliver. ConVox solution can be deployed on-premise, on cloud, or in a hybrid model to maximize business efficiency.

Product Features

Outgoing Call Handling

  • Predictive and Preview dialing
  • Click-to-Call - Click on the address book to dial
  • Automated Voice Calls Greetings on festivals, birthdays/ reminder calls

Sms And E-Fax Handling

  • Auto reply of received SMS
  • Receive FAX as PDF file
  • Key word Segregation of SMS

Website Chat Handling

  • Chat with website visitors who initiates chats

Monitoring And Reporting

  • Real Time Dashboard
  • Incoming and Outgoing calls report
  • Frequent Callers report
  • Call Traffic Analysis
  • Missed / Un-answered Calls report
  • Process Analysis
  • Disposition Report
  • Predictive / Preview Dialing Report
  • SMS & FAX Delivery Report
  • Web Chat Report