ConVox Call Center Suite
Build Your Call Center With...
Power up your Inbound and Outbound customer interactions with a flexible IP-based all-in-one contact center technology that helps you innovate and deliver awesome multi-channel customer experiences.
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IntegrationOut of box integrations with existing implementations like Salesforce, Freshdesk, Zendesk, Zoho, and more will get you up and running in no time. |
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TechnologyImplement an end-to-end software based contact center technology as compared to the traditional solutions that leverage on hardware or acquired legacy systems. |
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CustomizeCreate a customized solution that works according to your business rules allowing you to gain a competitive edge to your customer experience. |
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On-Premise, Cloud Or HybridWhatever your business needs, ConVox can deliver. ConVox solution can be deployed on-premise, on cloud, or in a hybrid model to maximize business efficiency. |
Product Features
Outgoing Call Handling
- Predictive and Preview dialing
- Click-to-Call - Click on the address book to dial
- Automated Voice Calls Greetings on festivals, birthdays/ reminder calls
Sms And E-Fax Handling
- Auto reply of received SMS
- Receive FAX as PDF file
- Key word Segregation of SMS
Website Chat Handling
- Chat with website visitors who initiates chats
Monitoring And Reporting
- Real Time Dashboard
- Incoming and Outgoing calls report
- Frequent Callers report
- Call Traffic Analysis
- Missed / Un-answered Calls report
- Process Analysis
- Disposition Report
- Predictive / Preview Dialing Report
- SMS & FAX Delivery Report
- Web Chat Report
