Chat with us on WhatsApp! ×
Hello, how can we help you?

CONVOX

LEADING IN TELECOM SOFTWARE SOLUTIONS MORETHAN 20 + YEARS WITH 1000+ SATISFIED CUSTOMERS ACROSS WORLD

Business communications make things easier but they wanted to make things easiest. The company does not believe in complicating things to make them look fancy. Hence, they keep communications straightforward and simple for you.

Convox Telecom software is pretty flexible to customize and personalize communications to suit your business. This is why a large variety of businesses approach us every day! Be it programmable API, integration with CRM, embed a chatbot, or rely on SMS, we offer them all. As you grow big, we grow big. Hence you will get full contact support, higher commission rates, expand your customer base, endless growth potential, and more opportunities. Blowing our own trumpet is not our favorite so do the research and then try out our bulk services.


OMNI CHANNEL CALL CENTER

What is Omni Channel Call Center

ConVox Omnichannel enables communication across all popular channels like Voice, Chat, Video, Social Media & Email from a single user interface. It presents an integrated view of all channels for ease of management and maximum utilisation of resources.

Suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers, Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.


Main Features:

Automatic Call Distribution
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Social Media
Customer can interact with agent using social media platforms like Twitter, Instagram .
MIS REPORTS
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
IVR
To provide self service for caller and take input for call routing.
CALL BARGE-IN/CALL COACHING
Supervisor can listen to live calls and Agent can be trained on live call.
CALL & SCREEN RECORDING
Records all the Calls and agnet screens (100% Recording) for Training and Monitoring Purpose.
DISPOSITION MANAGEMENT
Completed Calls can be marked with disposition codes and Sub-Disposition Codes.
MONITORING TOOLS
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

INBOUND CHANNELS

"Apart from voice"
  • Web Chat : Customer can reach us using “chat”.
  • Email : Email can be received & distributed to the agents automatically.
  • Video Call : Enables real-time communication through Web RTC.
  • Social Media : Agent can view the Social media messages on integrated Interface.
  • SMS : Customer can reach us through SMS

OUTBOUND TYPES

"To reach your customer in most effective way" ​
  • Predictive Dialing: Automated dialing for maximum call connects.
  • Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.
  • Preview Dialing: Selective click to call dialing.
  • Blended: Agent can take Inbound & Outbound in single login.
  • Manual Dialing:Agent can type in the number and dial.

CONNECT WITH EXISTING INFRA.

"Bridging Your Customer Solutions"
  • Customization : As per your business process requirement.
  • PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.
  • Email Integration : Email can be integrated within ConvoxCCS.
  • SMS Integration :SMS can be sent on any event like specific disposition, missed call etc.

SECURITY ASPECTS

"To ensure security and integrity of your call center"​
  • Highly Secure Access : User Rights are Restricted and Password typing is masked.
  • Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.
  • Session Handling : No user can view the reports without the login of admin.
  • No Data Injection : Data Injection is prevented in MYSQL Server.
  • Cross Site Attack : Application is guarded against cross site attack.

ConVox Ez - Call Center WithOut Agent PC

Low Cost Predictive Dialing Solution for Telecalling

How does a Call Center works without PC

With an expertise in Telecom and software industry, Deepija has developed ConVox Ez.It is a Call Center solution, which works with a traditional analog phone as agent work station. ConVox Ez offers most features of a standard call center software with ease of setup and maintenance.

Suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.

Features:

Telecom Media
Data Input
ACD
Call History
Lead Re-churn (Manual/Auto)
Dial Pacing(1-10)
Number Masking
Serial/Ratio based list dialing
List Management (Active/De active/Start Time -End Time)
Call back assignment
Multi Campaign Facility
Five-Party Conference
Redial/Alternate Number dialing
Live Dashboard
Power BI Integration
Comprehensive reports(.xls, .csv)


IVR(Virtual Receptionist)

Revolutionizing the way customer interacts with your organization.

What is a Virtual Receptionist

A Virtual Receptionist is an automated answering system which answers your business calls and routes them to appropriate phone number. Convox Virtual Receptionist helps you handle each incoming call effectively and efficiently. It also puts the valuable data at your disposal for monitoring and improvising business process.

Features:

With IVRS Solution, multitasking and multi-threading facility leading to simultaneous handling of 4 analog channels or 30 digital channels or more channels
Detecting an incoming ring and automatically establishing connection in response to the ring signal.
Capable of working round the clock throughout the year.
Work with all types of exchanges on voice lines or trunk lines with any telecom operator of Land-line Network and cellular phone network.
Provides call statistics and customized reports.
ODBC support for accessing all kinds of standard databases.
Multiple language support with user configurable channel specific language.

Bulk Communication Tool (BCT)

Bulk Communication Tool is an automated system, designed to blast bulk SMS, IVRS, WhatsApp & E-mail to a list of client’s end-customers. It assists to connect with huge data simultaneously with normal messages.

Features:

UNIFIED PLATFORM
Provides common platform for Voice/SMS/E-mail
AUTO RECYCLE
Operates multiple campaigns at a time and can auto/manual reset the data.
ANYWHERE ACCESS
Web browser based interface, so easily anyone can access from anywhere and manage easily.
MULTIPLE CAMPAIGN
Operates multiple campaigns at a time i.e. SMS, Voice and WhatsApp.
AUTO ANSWER HANDLING
Answering Machine can be detected and appropriate actions can be taken by the ConVox BCT solution.
CALLING LIST
Operates multiple calling lists at a time (Multiple Excel Data upload and dial).
LIVE STATUS DISPLAY
Live status of all mode of Calling (Voice, WhatsApp, E-mail and SMS), Trunk and Call connectivity/conversation.
EXTERNAL TRANSFER
BCT connected calls can be transfered to another person(Mobile number), DID or Call Center Agents.
TEMPLATE AND VOICE FILES
Create predefined template for SMS, Voice (IVR/Play File),WhatsApp and E-mail. Can set scheduler or broadcast manualy.
REPORT
Downloadable instantaneous and dynamic delivery reports.
API INTEGRATION
Enable to integrate services with website, third party application, Mobile app, CRM etc.
SCHEDULAR
ConVox BCT Scheduler provide schedular for Bulk Voice(IVRS), WhatsApp, SMS and E-mail.
BROADCAST
Facility to broadcast custom SMS, Audio files and Mutli-Level IVR to n-number of customers.
LEAD CHECK
Inbuilt Lead Check feature bifurcates valid or non-valid numbers from database or from uploaded Excel.
DNC
With help of ConVox BCT DNC, client can block any number.