LEADING IN TELECOM SOFTWARE SOLUTIONS MORETHAN 20 + YEARS WITH 1000+ SATISFIED CUSTOMERS ACROSS WORLD
Business communications make things easier but they wanted to make things easiest. The company does not believe in complicating things to make them look fancy. Hence, they keep communications straightforward and simple for you.
Convox Telecom software is pretty flexible to customize and personalize communications to suit your business. This is why a large variety of businesses approach us every day! Be it programmable API, integration with CRM, embed a chatbot, or rely on SMS, we offer them all. As you grow big, we grow big. Hence you will get full contact support, higher commission rates, expand your customer base, endless growth potential, and more opportunities. Blowing our own trumpet is not our favorite so do the research and then try out our bulk services.
OMNI CHANNEL CALL CENTER
What is Omni Channel Call Center
ConVox Omnichannel enables communication across all popular channels like Voice, Chat, Video, Social Media & Email from a single user interface. It presents an integrated view of all channels for ease of management and maximum utilisation of resources.
Suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers, Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.
- Web Chat : Customer can reach us using “chat”.
- Email : Email can be received & distributed to the agents automatically.
- Video Call : Enables real-time communication through Web RTC.
- Social Media : Agent can view the Social media messages on integrated Interface.
- SMS : Customer can reach us through SMS
- Predictive Dialing: Automated dialing for maximum call connects.
- Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.
- Preview Dialing: Selective click to call dialing.
- Blended: Agent can take Inbound & Outbound in single login.
- Manual Dialing:Agent can type in the number and dial.
CONNECT WITH EXISTING INFRA.
- Customization : As per your business process requirement.
- PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.
- Email Integration : Email can be integrated within ConvoxCCS.
- SMS Integration :SMS can be sent on any event like specific disposition, missed call etc.
- Highly Secure Access : User Rights are Restricted and Password typing is masked.
- Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.
- Session Handling : No user can view the reports without the login of admin.
- No Data Injection : Data Injection is prevented in MYSQL Server.
- Cross Site Attack : Application is guarded against cross site attack.
ConVox Ez - Call Center WithOut Agent PC
Low Cost Predictive Dialing Solution for Telecalling
How does a Call Center works without PC
With an expertise in Telecom and software industry, Deepija has developed ConVox Ez.It is a Call Center solution, which works with a traditional analog phone as agent work station. ConVox Ez offers most features of a standard call center software with ease of setup and maintenance.
Suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.
Revolutionizing the way customer interacts with your organization.
What is a Virtual Receptionist
A Virtual Receptionist is an automated answering system which answers your business calls and routes them to appropriate phone number. Convox Virtual Receptionist helps you handle each incoming call effectively and efficiently. It also puts the valuable data at your disposal for monitoring and improvising business process.
Bulk Communication Tool (BCT)
Bulk Communication Tool is an automated system, designed to blast bulk SMS, IVRS, WhatsApp & E-mail to a list of client’s end-customers. It assists to connect with huge data simultaneously with normal messages.